Frequently Asked Questions
How long will it take to receive my order?
Once your order is placed, items are ready to ship next business day. Orders are shipped via USPS or UPS and generally takes 2-3 business days to arrive to your doorstep.
What is this store’s return policy?
We truly appreciate your business, but ALL SALES ARE FINAL!
What is this store’s exchange policy?
We offer exchange or store credit, please visit Exchange Policy page for additional details.
How do I check the status of my order?
Most orders are shipped via USPS first class or priority or UPS within 3 business days. You will receive a tracking number as soon as your order ships. To check the status of your order, visit www.usps.com OR ups.com and have your tracking number handy.
What is the policy on lost or stolen packages?
All packages are sent via USPS Priority Mail or UPS. If the item(s) is shown as delivered via USPS or UPS tracking, that absolves The Trillest Collection of all liability. We will work with the customer to get these issues resolved, but we cannot guarantee any type of refund. In the event the item(s) are not shown as delivered, you’ll be refunded the price of the items at the time of order. The Trillest Collection does not assume responsibility for lost or stolen items that are shown delivered.
How do I pay for my order? Is it secure?
The Trillest Collection checkout process is powered by PayPal and all major credit card company as well as an After Pay option powered by Sezzle. PayPal is one of the most trusted online payment solutions on the Web. You do not need a PayPal account in order to make a purchase. If you choose to use PayPal, simply follow the checkout steps on PayPal’s secure website as you would for any other online purchase. When paying with PayPal, you may also make payments using your bank account.
What if something is wrong with my order?
If you have a problem with an order from this store, please submit request via contact page OR send email firstname.lastname@example.org
Due to the holidays and the high volume of packages that are shipped daily, a lot of packages are being delayed. As we strive to provide excellent customer service, this is completely out of our hands.
*PACKAGES CANNOT BE GUARANTEED TO BE DELIVERED BY CHRISTMAS, DUE TO THE HIGH VOLUME OF SHIPMENTS DURING THIS HOLIDAY SEASON & COURIER DELAYS DUE TO COVID-19.”