Exchange Policy
Need a different size? We’ve got you!
Trillest Collection offers EXCHANGES OR STORE CREDIT ONLY.
NO REFUNDS.
All exchanges and returns for store credit must be submitted through our ReDo Exchange Portal within 14 days of delivery.
Click Here --> START EXCHANGE
Please do not email customer service to start an exchange. All exchange requests must be submitted through the ReDo portal.
Exchange Requirements
Items must be:
- Unworn and unwashed
- Free of stains, odors, damage, or signs of wear
- In original packaging
- Returned with all original tags attached
- Submitted within 14 days of delivery
Items that do not meet these requirements will be declined.
ReDo Return Protection
If you purchased ReDo Return Protection at checkout, your return shipping label is covered.
If you did not purchase ReDo Return Protection, you may still submit an exchange or store credit request, but you will be responsible for the return shipping cost.
Final Sale Items
Sale and clearance items are FINAL SALE and cannot be exchanged or returned for store credit.
This includes promotional items such as $5.99–$14.99 tees, $9.99 shorts, $20 Tuesday items, $35 shorts or less, $15.99 crewnecks, and $24.99 hoodies/joggers.
For sanitary reasons, undergarments, lingerie, hosiery, bodysuits, and swimwear are also final sale.
Incorrect or Damaged Item?
If you received an incorrect or defective item, submit your request through the ReDo portal within 14 days of delivery.
Processing
Once your return is delivered to us, please allow up to 3 business days for inspection and processing.
Shipping charges are non-refundable and are not included in store credit.