Exchange/Refund Policy

Good New!!! We now offer return protection for Trillest orders called ReDo, which you can purchase at checkout. If you add this to your order ($1.98), you can return any item in your order for an exchange or store credit for FREE. Awesome, right??

Start My Return

NO REFUNDS! ONLY OFFER STORE CREDIT!

We take great pride in the quality of our gear!

We are 100% sure that you will love your Trillest Collection purchases, but in the unlikely event you have any issues with your items, you can open a case here within 7 days of receiving your items for eligibility & conditions. 

We will provide you with an exchange or store credit for items only where: items are in sellable condition, in their original packaging with all tags still intact;
items have not been worn, damaged or washed, and we are notified within 7 days upon receipt. 

NOTE: ONLY OFFER STORE CREDIT!

As you can understand for sanitary reasons we are unable return/refund personal products such as Undergarments, Lingerie, Hosiery, Bodysuits & Swimwear.

If you have received an incorrect or faulty item in your order we sincerely apologize, we have strict quality assurance techniques to ensure this does not happen.

Keep in mind any discounted items are ineligible for return, exchange, or store credit.

Here are our Guidelines :

      • In an unlikely event you have any issues with your order, within 7 days of receiving your items start your online return please CLICK HERE.

      • If you purchased the $1.98 free returns for store credit + exchange protection at the original time of checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our Return Center. 

      • If you did not purchase the $1.98 free return + exchange protection at the original time of checkout, you will be responsible for the cost associated with returning the product using the Return Portal.

      • Shipping Cost will NOT be REFUNDED nor included in Store Credit!
      • Processing of returns can take up to 3 business days after being delivered.
      • In an event items inspected shows signs that items have been worn, your return will be DECLINED & purchaser will be sent an invoice for Shipping Cost to have items sent back.
      • Once returned items are received, inspected, and processed, & approved, you will receive an email with your Store Credit. 

Excluded from Returns/Exchanges/Store Credit

  • ALL SALES ITEMS ARE FINAL SALE.
  • $20 Tuesday
  • $35 Shorts or Less
  • $5.99 - 14.99 T's
  • $9.99 Shorts
  • $15.99 Crewnecks
  • $24.99 Hoodies & Joggers

NOTE: ONLY OFFER STORE CREDIT!

 Start My Return